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Helzi Privacy Policy

Effective Date: July 26, 2025

Last Updated: July 26, 2025

Company: Fusion Projects Inc.

Address: 8 The Green, STE R, Dover, DE 19901, USA

Email: hello@helzi.ai

Table of Contents

1. Introduction

Helzi is a personal AI health coach operated by Fusion Projects Inc. This Privacy Policy explains how we collect, use, store, and protect your data when you use our mobile app and website. It complies with the General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), and, where applicable, HIPAA.

2. Information We Collect

Identifiers & Contact Information:

  • Name
  • Email address
  • Date of birth
  • Country of residence

Health & Lifestyle Information:

  • Height, weight, and age
  • Exercise habits and goals
  • Diet preferences and eating frequency
  • Use of medications or supplements
  • Illnesses or health conditions (user-provided)
  • Sexual orientation and gender identity (optional)
  • Water intake goals

Technical & Usage Information:

  • Device type and OS
  • IP address
  • App usage activity
  • Cookies and analytics data (Google Analytics)

Inferred Data:

  • BMI (calculated from user inputs)
  • Progress estimations and recommendations

From Third Parties:

  • Stripe (payment processor)
  • AWS (infrastructure provider)
  • Sentry (crash reporting)

3. How We Use Your Information

Service Delivery

  • Generate personalized meal plans, water intake guidance, and exercise routines
  • Provide a tailored health coaching experience

Business Operations

  • Account creation and authentication (OTP via email)
  • Subscription management and billing (via Stripe)

Analytics and Product Improvement

  • Understand user behavior and app performance
  • Perform internal research using anonymized data

Communication

  • Notify you of changes, updates, or issues
  • Provide support and respond to inquiries

Legal & Compliance

  • Comply with legal obligations and law enforcement requests
  • Enforce terms and investigate abuse

⚠️ Important Note

We do not offer medical advice. All recommendations are for informational purposes only and used at your own risk.

5. Sharing and Disclosure

We do not sell your personal information.

We may share data with:

  • AWS for infrastructure and storage
  • Stripe for secure payment processing
  • Sentry for application performance monitoring
  • Google Analytics for aggregated usage insights

We may also disclose information if required by law or in response to valid legal requests.

6. Data Retention

We retain your data as long as your account is active. If you delete your account, we will delete your data within 30 days unless otherwise required by law.

7. Your Rights and Choices

Under GDPR (EU Residents):

  • Access your data
  • Rectify inaccurate information
  • Delete your data ("Right to be Forgotten")
  • Port your data (export within 30 days)
  • Object to processing or restrict certain uses

Under CCPA (California Residents):

  • Know what data we collect
  • Request deletion of your data
  • Opt out of data "sharing"

To exercise your rights, email: hello@helzi.ai

8. Data Security and Storage

  • Data is stored securely on AWS in the US and EU
  • Encrypted both at rest and in transit
  • Access to data is strictly controlled

9. International Transfers

Your data may be transferred to the United States and processed by our partners who comply with GDPR through Standard Contractual Clauses (SCCs) or equivalent safeguards.

10. Children's Privacy

Helzi is not intended for anyone under 18. We do not knowingly collect or store data from minors.

11. Changes to This Policy

We may update this policy periodically. We will notify users via email or in-app messages when major changes occur.

12. Contact Us

Questions or concerns? Contact our Data Protection Officer (DPO):

Email: hello@helzi.ai

Mailing Address: Fusion Projects Inc., 8 The Green, STE R, Dover, DE 19901, USA